Karen Versola has developed a passion for process improvement and the business user during her twenty-five plus year career in healthcare IT. Karen's Learning Solutions, Technical Writing, and Knowledge Management teams often serve as the bridge aligning IT with business. As the business owners of her company's intranet and customer-facing extranet SharePoint environments, Karen's Knowledge Management team leads organizational change facilitated through SharePoint technologies. Karen holds certifications including Health Insurance Associate (HIA), Taxonomy and Metadata Practitioner, and Certified Knowledge Manager (CKM).